Privacy Policy

Overview

About our Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website (www.adhesion.co.nz).

Handling Information

What information do we collect?

When enquiring, downloading or subscribing on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an enquiry, subscribe to a newsletter, download a brochure, fill out a form or enter information on our site.

How do we use information?

We may use the information we collect from you when you download a brochure, make an enquiry, subscribe for our newsletter, respond to a marketing communication, surf the website, or use other site features in the following ways:

  • To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products.
  • To follow up with you after correspondence (e.g. email or phone inquiries).

How do we protect information?

We do not use vulnerability scanning and/or scanning to PCI standards, as required under US law. We do collect credit card information, but do not complete PCI compliant scans, as required under US law. We do not use Malware Scanning. We do not use an SSL certificate.

Distribution, Storage and Use of Information

Collecting and Sharing Messages, Content and Information

As per Adhesion’s Terms and Conditions, Adhesion will not sell any of your information to anyone. If you have not read Adhesion’s Terms and Conditions recently, please do so via Adhesion’s website as you are automatically bound to them by engaging in Adhesion’s website and/or services. This Distribution, Storage and Use of Information section is an excerpt from Adhesion’s Terms and Conditions.

You agree to let Adhesion share your information with Adhesion’s third party service providers for the purposes of ensuring services are completed efficiently and to a reasonable standard of quality (see the Third Party Websites, Services and Tools section). Adhesion can not guarantee the security of the servers used by these third party service providers. If you wish for Adhesion to withhold any information from Adhesion’s third party service providers, please state so when sharing the information with Adhesion.

Adhesion reserves the right to store any of your information on local servers or via cloud services (e.g. Gmail). Adhesion is not responsible for encrypting any of your information for any reason. Adhesion is not responsible if your information is leaked due to a cyber attack or due to errors made by its employees.

If you make a review about Adhesion on any platform (e.g. Google Maps), you agree to give Adhesion permission to publish your review on Adhesion's website, advertisements, brochures and any other marketing collateral.

By engaging with an Adhesion employee or representative regarding any of Adhesion's services via personal and/or electronic communications (e.g. email), you agree that all contents, information and/or assets are strictly confidential, privileged and/or otherwise protected from disclosure. You agree no to share any content, information and/or assets you receive with any person or entity without Adhesion's express permission. If you rare not the intended recipient of any content, information and/or assets, you are not authorised to copy, share, or store them on a local, cloud or third party server. If you rare not the intended recipient of any content, information and/or assets, you agree to inform the sender and delete any messages, content, information and/or assets. All Adhesion employees and representatives use an email signature linking to Adhesion's Terms and Conditions, and Privacy Policy. It is your sole responsibility to stay up to date with the most recent version of these Terms and Conditions and Privacy Policy documents.

Account, Private and Personal Information

Any changes to any type of information relevant to Adhesion’s services (e.g. street address, credit card expiry, branding, website URLs, product descriptions) must to communicated to Adhesion within 2 working weeks. Adhesion is not liable for any detrimental affects due to any information you provide being inaccurate, or becoming outdated or inconsistent.

Credit Card Information

Adhesion recommends only sharing your credit card information over media which are not likely to result in the information being digitally stored (e.g. landline phone call). By agreeing to these Terms and Conditions, you give permission to Adhesion to share and use your credit card information to third party service providers (e.g. Google AdWords) on your behalf, as required to perform services.

If you share your credit card information over email, or any other media that may cause it to be stored on local or cloud servers, Adhesion is not obligated to destroy the credit card information. If you wish for Adhesion to destroy any credit card information that you believe may be stored on a local or cloud server that Adhesion uses, please inform Adhesion of the information you would like destroyed and where it is being stored.

Adhesion exercises a moral duty of care to ensure your credit card information is stored, shared and used carefully, however, Adhesion is not responsible if your credit card information is leaked due to a cyber attack or due to errors made by its employees.

Cookies

We use cookies

Cookies are common, small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process what service you may be most interested in. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Why we use cookies

Adhesion uses cookies to keep track of advertisements, and to compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

Disabling cookies

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled (e.g. remarketing). However, you will still be able to place enquiries.

Google

AdWords

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.

Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following remarketing, Google Display Network Impression Reporting, Demographics Reporting, Interests Reporting and DoubleClick Platform Integration.

We, along with third-party service providers such as Google, use first-party cookies (e.g. Google Analytics cookies), third-party cookies (e.g. DoubleClick cookies) and/or other third-party identifiers together to compile data regarding user interactions with ads as they relate to our website and services.

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Third Parties

Disclosing information

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties unless we provide users with a notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. As per Adhesion's Term and Conditions, Adhesion may share any relevant customer information with debt collection agencies, as required for them to perform their services.

Third party links

Occasionally, at our discretion, we may include or refer to third-party products or services on our website. These third-party sites have separate and independent privacy policies that we strongly recommend you read. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Global Privacy Practices

New Zealand Privacy Act

As a commercial entity operated in New Zealand for New Zealand consumers, Adhesion advocates and is bound to the Privacy Act 1993. Adhesion strongly recommends all customers and internet users to better inform themselves about the New Zealand Privacy Act.

Although not required under New Zealand law, Adhesion also strives to protect your information by trying to stay up to date with industry-leading privacy practices, as prescribed in the California Online Privacy Protection Act (CalOPPA), the Children Online Privacy Protection Act (COPPA), the Fair Information Practices, the CANSPAM Act and more.

Please read the following to see how Adhesion strives to go above and beyond New Zealand privacy laws.

The California Online Privacy Protection Act

CalOPPA is the first state law in the US to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. Typically, Adhesion only serves (and therefore collects the information of) New Zealand businesses. Adhesion strongly recommends you better inform yourself about the California Online Privacy Protection Act. In line with the CalOPPA, Adhesion also actively advocates the following practices:

  • Users can visit our site anonymously.
  • Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
  • Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
  • Users must be notified of any Privacy Policy changes.
  • Users must be able to change their personal information by emailing, calling or meeting with an Adhesion employee in person.

The Children Online Privacy Protection Act

The United State’s Federal Trade Commission also enforces the COPPA, which explains what operators of websites and online services must do to protect children's personal information, privacy and safety online. For the record, Adhesion does not specifically market to children under the age of 13 years old.

Principals of the Fair Information Practices

The Fair Information Practices principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

Should customer data be breached, in order to be in line with Fair Information Practices, Adhesion strives to notify customers via email, phone or other media within 1 working week.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also to use courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CANSPAM Act

The CANSPAM Act defines the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. For the record, Adhesion collects your email address and other information in order to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process sales and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

In line with the CANSPAM Act, Adhesion also actively advocates the following practices:

  • Not to use false or misleading subjects or email addresses.
  • Include the physical business address in all communications.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honour opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using an easily accessible link in each email.

If at any time you would like to unsubscribe from receiving future emails, you can email Adhesion or visit www.adhesion.co.nz.

Adhesion’s Contact Information

If you have any questions regarding this Privacy Policy, please contact us using the following information:

0800 234 374

www.adhesion.co.nz

110 Mount Eden Rd, Mount Eden, Auckland, 1024, New Zealand

Make enquiry › Or call us: 0800 234 374   Mon-Fri 8.30am-5pm

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