What information do we collect?
When enquiring, downloading or subscribing on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an enquiry, subscribe to a newsletter, download a brochure, fill out a form or enter information on our site.
How do we use information?
We may use the information we collect from you when you download a brochure, make an enquiry, subscribe for our newsletter, respond to a marketing communication, surf the website, or use other site features in the following ways:
- To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products.
- To follow up with you after correspondence (e.g. email or phone inquiries).
How do we protect information?
We do not use vulnerability scanning and/or scanning to PCI standards, as required under US law. We do collect credit card information, but do not complete PCI compliant scans, as required under US law. We do not use Malware Scanning. We do not use an SSL certificate.
Distribution, Storage and Use of Information
Collecting and Sharing Messages, Content and Information
As per Adhesion’s Terms and Conditions, Adhesion will not sell any of your information to anyone. If you have not read Adhesion’s Terms and Conditions recently, please do so via Adhesion’s website as you are automatically bound to them by engaging in Adhesion’s website and/or services. This Distribution, Storage and Use of Information section is an excerpt from Adhesion’s Terms and Conditions.
You agree to let Adhesion share your information with Adhesion’s third party service providers for the purposes of ensuring services are completed efficiently and to a reasonable standard of quality (see the Third Party Websites, Services and Tools section). Adhesion can not guarantee the security of the servers used by these third party service providers. If you wish for Adhesion to withhold any information from Adhesion’s third party service providers, please state so when sharing the information with Adhesion.
Adhesion reserves the right to store any of your information on local servers or via cloud services (e.g. Gmail). Adhesion is not responsible for encrypting any of your information for any reason. Adhesion is not responsible if your information is leaked due to a cyber attack or due to errors made by its employees.
If you make a review about Adhesion on any platform (e.g. Google Maps), you agree to give Adhesion permission to publish your review on Adhesion's website, advertisements, brochures and any other marketing collateral.
Account, Private and Personal Information
Any changes to any type of information relevant to Adhesion’s services (e.g. street address, credit card expiry, branding, website URLs, product descriptions) must to communicated to Adhesion within 2 working weeks. Adhesion is not liable for any detrimental affects due to any information you provide being inaccurate, or becoming outdated or inconsistent.
Credit Card Information
Adhesion recommends only sharing your credit card information over media which are not likely to result in the information being digitally stored (e.g. landline phone call). By agreeing to these Terms and Conditions, you give permission to Adhesion to share and use your credit card information to third party service providers (e.g. Google AdWords) on your behalf, as required to perform services.
If you share your credit card information over email, or any other media that may cause it to be stored on local or cloud servers, Adhesion is not obligated to destroy the credit card information. If you wish for Adhesion to destroy any credit card information that you believe may be stored on a local or cloud server that Adhesion uses, please inform Adhesion of the information you would like destroyed and where it is being stored.
Adhesion exercises a moral duty of care to ensure your credit card information is stored, shared and used carefully, however, Adhesion is not responsible if your credit card information is leaked due to a cyber attack or due to errors made by its employees.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled (e.g. remarketing). However, you will still be able to place enquiries.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.
We have implemented the following remarketing, Google Display Network Impression Reporting, Demographics Reporting, Interests Reporting and DoubleClick Platform Integration.
We, along with third-party service providers such as Google, use first-party cookies (e.g. Google Analytics cookies), third-party cookies (e.g. DoubleClick cookies) and/or other third-party identifiers together to compile data regarding user interactions with ads as they relate to our website and services.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties unless we provide users with a notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. As per Adhesion's Term and Conditions, Adhesion may share any relevant customer information with debt collection agencies, as required for them to perform their services.
Third party links
Occasionally, at our discretion, we may include or refer to third-party products or services on our website. These third-party sites have separate and independent privacy policies that we strongly recommend you read. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Global Privacy Practices
New Zealand Privacy Act
As a commercial entity operated in New Zealand for New Zealand consumers, Adhesion advocates and is bound to the Privacy Act 1993. Adhesion strongly recommends all customers and internet users to better inform themselves about the New Zealand Privacy Act.
Although not required under New Zealand law, Adhesion also strives to protect your information by trying to stay up to date with industry-leading privacy practices, as prescribed in the California Online Privacy Protection Act (CalOPPA), the Children Online Privacy Protection Act (COPPA), the Fair Information Practices, the CANSPAM Act and more.
Please read the following to see how Adhesion strives to go above and beyond New Zealand privacy laws.
The California Online Privacy Protection Act
- Users can visit our site anonymously.
- Users must be able to change their personal information by emailing, calling or meeting with an Adhesion employee in person.
The Children Online Privacy Protection Act
The United State’s Federal Trade Commission also enforces the COPPA, which explains what operators of websites and online services must do to protect children's personal information, privacy and safety online. For the record, Adhesion does not specifically market to children under the age of 13 years old.
Principals of the Fair Information Practices
The Fair Information Practices principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
Should customer data be breached, in order to be in line with Fair Information Practices, Adhesion strives to notify customers via email, phone or other media within 1 working week.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also to use courts or government agencies to investigate and/or prosecute non-compliance by data processors.
The CANSPAM Act defines the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. For the record, Adhesion collects your email address and other information in order to:
- Send information, respond to inquiries, and/or other requests or questions.
- Process sales and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
In line with the CANSPAM Act, Adhesion also actively advocates the following practices:
- Not to use false or misleading subjects or email addresses.
- Include the physical business address in all communications.
- Monitor third-party email marketing services for compliance, if one is used.
- Honour opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using an easily accessible link in each email.
If at any time you would like to unsubscribe from receiving future emails, you can email Adhesion or visit www.adhesion.co.nz.
Adhesion’s Contact Information
0800 234 374
110 Mount Eden Rd, Mount Eden, Auckland, 1024, New Zealand